1. Introduction

1.1. These Terms & Conditions (“Agreement”) govern the use of the services offered by RetouchingMaX (also referred to as “we”, “us”, “our”) to you (the “Client”, “you”, or “your”).
1.2. By submitting an order or uploading images for editing, you agree to be bound by this Agreement. If you do not agree, please do not use our services.
1.3. We reserve the right to change or update this Agreement at any time by posting the revised terms on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.

2. Services

2.1. We provide photo editing services including, but not limited to: background removal, clipping path, image masking, shadow creation, color correction, high-end portrait retouching, product photo editing, photo manipulation, restoration, pattern change etc. (the “Services”).
2.2. The exact scope of the Services for each order (including image count, complexity, turnaround time, pricing) will be agreed at the time of the order.
2.3. We will use commercially reasonable efforts to deliver the edited images in accordance with the agreed delivery time. Turnaround times may vary depending on order volume, image complexity, or other factors.
2.4. We may use third-party suppliers, subcontractors or a “service network” to fulfil orders.

3. Client Obligations & Image Submission

3.1. You will provide us with all necessary image files, instructions, reference material, and any special requirements clearly and accurately at the time of placing the order.
3.2. You represent and warrant that:

you own or have the full rights, permissions and licenses to submit the images for editing and for our use in the manner described;

the images and content you submit do not infringe any third-party copyright, trademark, publicity, moral rights or other intellectual property rights;

the images do not violate applicable laws (for example, containing unlawful, pornographic, defamatory or discriminatory content).
3.3. We are not responsible for poor results arising from:

low-quality, low-resolution or improperly exposed/submitted images;

instructions that are unclear, incomplete, or inconsistent;

changes in scope after work has started.
3.4. Once you upload and submit your images, you accept them as the correct files for retouching. Unless otherwise agreed, no replacements of wrong images will be accepted free of charge after work begins.

4. Pricing & Payment

4.1. Our pricing for Services is as stated on our website or as quoted in the order confirmation. Final price may depend on image complexity, volume, turnaround time, and any special requirements.
4.2. Payment must be received in full (or in deposit as agreed) prior to commencement of work, unless otherwise agreed in writing.
4.3. Prices are quoted in [currency, e.g., USD] and you are responsible for any bank or transaction fees, charges or taxes (excluding our own income taxes).
4.4. We reserve the right to change the pricing at any time. For previously confirmed orders the quoted price will stand unless mutually amended.

5. Delivery, Acceptance & Revisions

5.1. After completion, we will deliver the edited images via the agreed method (e.g., FTP, Dropbox, WeTransfer, secure link) and notify you.
5.2. You must download the delivered files promptly. We typically retain delivery links for a limited time; if you fail to download your files in the specified time, we are not liable for loss of access.
5.3. You will have [specify time period, e.g., 7 days] from delivery to review the edits and notify us of any issues, requests for revision, or non-conformity with the instructions. After this period, the work will be deemed accepted.
5.4. We offer [specify number of free revision rounds, e.g., 1-3 rounds] within the review period provided the request is consistent with the original instructions. Additional revisions or changes outside the scope may incur extra charges.
5.5. If you request additional or different work beyond the original instructions (i.e., scope change) a new order or amendment and additional payment may be required.

6. Refunds & Cancellations

6.1. Once work has commenced, orders may not be cancelled, and payments are non-refundable except as set out below.
6.2. If we fail to deliver within the agreed time without valid reason, you may request a refund or credit, up to the amount paid for that image/order.
6.3. If you are not satisfied with the delivered work and validly notify us within the review period, we will use reasonable efforts to correct the work free of charge. If, after revision, you are still unsatisfied we may, at our discretion, offer a partial refund or credit (but not full refunds in all cases).
6.4. If you withdraw instructions or change the order scope after work has commenced, any payment made is non-refundable and additional costs may apply.

7. Intellectual Property Rights and Usage

7.1. You retain ownership of the original images. Upon full payment, we grant you a non-exclusive, worldwide, royalty-free license to use the edited images for your purposes, including commercial use, subject to any specific agreement.
7.2. We reserve the right to display examples of the edited images (either full or cropped) in our portfolio, website, marketing materials, unless you explicitly request otherwise in writing at time of submission.
7.3. Our underlying editing methods, software, tools, know-how, and intellectual property remain our sole property.
7.4. You grant us a worldwide, royalty-free right to process and store your submitted images for the purpose of providing the services (and for backup, quality control and business records) unless otherwise agreed.

8. Confidentiality & Data Security

8.1. We will treat your files, images and instructions as confidential information and use commercially reasonable efforts to safeguard them.
8.2. We shall not be liable for any unauthorized access, breach or act of third parties beyond our control.
8.3. You must ensure that any credentials, links or files you provide are secure; we are not responsible for losses due to your negligence.

9. Limitation of Liability

9.1. Except in cases of death or personal injury caused by our negligence, fraud or wilful misconduct, our liability for any loss or damage arising from this Agreement is limited to the fees paid by you for the specific order in question.
9.2. Under no circumstances shall we be liable for any indirect, consequential, incidental, special or punitive damages, including lost profits, loss of data, or business interruption.
9.3. You accept the risks associated with relying on the accuracy and sufficiency of the original image quality and instructions.

10. Prohibited Content and Use

10.1. You agree not to submit or request editing of images that:

are pornographic, obscene, or contain nudity in contravention of law;

promote terrorism, violence, hate, discrimination, child exploitation;

infringe any third-party’s intellectual property, privacy or publicity rights;

contain malware, viruses, or harmful code.
10.2. We reserve the right to refuse or cancel any order that violates these policies at our discretion, and the payment may be forfeited.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under this Agreement if such failure or delay is caused by circumstances beyond our reasonable control (e.g., natural disaster, act of God, power failure, internet outage, strikes, war, government actions).

12. Governing Law & Dispute Resolution

12.1. This Agreement shall be governed by and construed in accordance with the laws of [Country/State].
12.2. Any dispute arising out of or in connection with this Agreement shall be resolved by [specify: arbitration/mediation/courts] in [location].
12.3. If any provision of this Agreement is held to be invalid or unenforceable, the remainder of the Agreement will remain in full force and effect.

13. General Provisions

13.1. This Agreement, together with the order details (instructions, specification, price, delivery time) and any separate written agreement, constitutes the entire agreement between you and us with regard to the Services.
13.2. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent.
13.3. Notices to you may be given by email or via our website. Your submission of an order constitutes your consent to receive electronic communications.
13.4. Headings are for convenience only and do not affect interpretation.
13.5. Nothing in this Agreement shall create a partnership, joint venture, agency or employment relationship between you and us.